BBB Better Business Bureau


Review by Antoniu I.
Review: Payless Thermo Windows and Doors did a great job, Randy sale the windows and Leo with his team install the windows. I got 10 beautiful tan windows and I am very happy with the quality. Randy explain everything in the deep details and Leo will install the windows so clean and the installation quality is without any issue. Now, I was so happy with this experience and I ended to order 2 doors also. The price and the discount was phenomenal on doors. The windows price for their quality was very good as well. I have 2 double pane and 8 triple pane windows, very sturdy construction. Randy and Leo this team probably one of the best here in the valley. I will recommend to anyone who need windows. LIFETIME WARRANTY ON WINDOWS. Call Randy and you will see the difference ! Thanks again !


Review by michael s.
Review: After much research on the company Playless Thermo Windows and personally talking to 2 customers who purchased windows and the manufacturer Simonton Windows and Doors we purchase the windows. Some information on the purchase. Quality product Simonton Daylight Max windows and doors. Salesman Randy was fair in the negotiations and was true to his word on communicating and following up with any minor issues. He also helped me with the information required by HOA. Professional installer team consisting of the Supervisor and installer Leo and his crew of Marco and Beto are the best and will follow up if needed. My thanks to the crew.


Review by Sheryl G.
Review: Excellent windows offered by a high quality small business. Salesman Randy was a very knowledgeable, polite, and not a pushy person. He stuck to the facts about the windows and it was clear we were getting a solid window. Installer Leo and his crew were also polite, very neat during the install and extremely efficient. I would highly recommend Payless Thermo if you are looking for windows. Their price was very fair and the window quality excellent.


Review by James M.
Review: We recently had six windows installed and are very pleased with the installation. Leo and his team arrived at the time promised and worked through the day to complete the job. They cleaned up nicely and we were very impressed. We would highly recommend this company.


Review by Cathy L.
Review: Payless Thermo Windows and Doors installed 7 windows and 2 sliding glass doors for us. All windows arrived in pristine condition and were installed perfectly. All of the installers were pleasant, took great care with our windows and home, and did a great job. I highly recommend them.


Review by Paul Anderson.
Review: Payless Thermo Windows deserve 10 stars not 5. Randy and his team were total professionals. The windows are high quality at a fair price. I had 5 windows replaced and the entire installation went smoothly. Leo (installer) and his crew are very professional as well. The install took less time than we planned for and it all looks beautiful! Do yourself a favor and call Randy 🙂


Review by Michelle S.
Review: My husband and I decided to take the plunge and get new windows. We had a couple of consultations with other “well “known” companies, which didn’t have the quality or the price, (not to mention the superb warranty), we received from Payless Windows. From the very first day, Randy W******* was there, either in person or by phone, helping me through the process. Randy even got us the screens we wanted at no cost. (We wanted the full screens, not the half screens). Leo and his crew were awesome as well. They did a professional job and their workmanship was A+. I will definitely refer this company to my friends and family! I’m so glad I found them on the BBB!!


Review by Thomas S.
Review: Worked with Randy. Replaced three windows. Received an outstanding price. Once the windows arrived the installer did a outstanding job installing the windows showed me how to operate the window mechanisms. Reinstalled the shudders (shudders looked better then they did before) I couldn’t be happier with the quality of the windows and the installation.


Review by James M.
Review: I had several estimates for replacement windows and I chose Payless Thermo Windows and I am glad that I did. Randy and his team showed professionalism, knowledge, and more importantly integrity. Leo and the rest of his installers were experienced, careful, and courteous with the work they performed. Great job by Randy from Payless Thermo Windows. Thank you.


Review by Dennis
Review: An efficient, straightforward way of doing business. The work was accomplished quickly and was very well done. I intend to use this outfit for some additional improvements to our home.


Review by Celeste & John C.
Review: We had a great experience with Randy (sales) and Leo (installer) from Payless Windows. We had many options to choose from including different colors for framing in interior (white) and exterior (bronze). Leo’s team did a beautiful job with the window install. We also had exterior stucco work that needed to be done and that was also excellent! The front of our house looks like it wasn’t just torn up a couple of weeks ago. The team was punctual and professional. We would absolutely recommend doing business with Payless Windows!!!


Review by Bob L.
Review: we have had our windows from payless for about 3 months now, in the middle of summer and have noticed a considerable difference in the comfort level of our home.Electric usage has gone down and house is not as dusty as it was before.Was very happy with the service and profession way that the job was done.We are very happy with our choice to use Payless Thermo. Bob&Debby Littler Peoria,Az


Review by Barbara F.
Review: I brought windows from payless thermo and was very impressed with the work crew..and the workmanship. I would highly recommend..Thank you


Review by Sharlene M.
Review: Payless Thermo replaced all my windows and patio doors 4 years ago. The entire house was completed in a single day. What a difference they have made in my electric bill and reducing the outside noise from coming in. I have had no issues with my windows and remain pleased with my decision to have them do the installation. Randy has called a few times in the last 4 years to follow-up and make sure I have not had any problems with my windows or the installation.


Review by lauris p.
Review: The salesman we dealt with was Randy W*******, and we are very happy with the service he gave us, and honesty he showed. We are very happy with the installation and especially the lack of a mess after the installation. The windows look very nice and we are sure over time they will provide energy savings. Submitted by ****** and ***** *****


Review by Sharlene M.
Review: Payless Thermo replaced all my windows and patio doors 4 years ago. The entire house was completed in a single day. What a difference they have made in my electric bill and reducing the outside noise from coming in. I have had no issues with my windows and remain pleased with my decision to have them do the installation. Randy has called a few times in the last 4 years to follow-up and make sure I have not had any problems with my windows or the installation.


Review by Suzanne
Review: Had the entire house rewindowed by Payless. I got the style that I wanted at a price which was sensitive to my budget. The installation was done in a timely and professional manner . They have my recommendation for new windows and also doors. Good people


Review by Joe s.
Review: These guys are great, came out did the free estimate on replacing all my windows. Within a week was at the house doing what they do. The windows not only look great but have had only one issue, and The Payless guys were right on it and fixed in like 24 hours. These were installed like 3-4 years ago. Still look great.


Review by Deborah
Review: I would like to express how delighted I am with my new windows throughout my home. They are clear crisp and look amazing inside and out. I like the fact Payless Thermo Windows are easy to clean and manage with little to no effort. The Representative Randy W******* did a thorough presentation and went through the dynamics of the windows and how they would benefit my home. He did a fantastic job! I would and have recommended Randy to my friends and colleagues. Thank you Randy and Payless Thermo Windows. *******


Review by Ken V.
Review: Randy was our salesman. He came to our home on our schedule to show us their product .He was very understanding to our needs. We were pleased with it and the price he gave us. He told us they would ordered and installed within 30 day. They were and Leo and his crew were the installers, they were on time and very professional and did a good clean job. We are very pleased with our windows, already feel a difference, and also the outside noise level from traffic is so much quieter. If you need windows this is the place. Thank you for your service.


Review by Cheryl S.
Review: We highly recommend Randy W******* and Payless Thermo Windows & Doors. When we decided to look into new windows , we were bombarded with calls from various window companies only wanting to set up an one-hour long, in house presentation. Randy was the only rep willing to give us an “approximate range of prices” over the phone. After reviewing all the details, we set an appointment with Randy, everything was exact, fast, clean as easy as promised. We are very happy with our windows, Randy and Payless Thermo Windows & Doors. We have recommended them to our friends, they have also done business and are also very happy. *. & *. *****.


Review by Tom S.
Review: My name is Tom Seo living at Phoenix, AZ. I had a job for 6 windows and 1 door at my patio. I had 3 free estimations for the job. Payless Thermo’s price was middle but they did good job.3 people came to install windows and the door. They installed professionally and cleaned the site after work. Their explanation was clear and very understandable to me(English is not my mother tongue).


Review by Holly R.
Review: I received estimates for window replacement for my home and decided to use Payless Thermo Windows. Very happy with my decision. Randy took good care of me and addressed my concerns. Leo and he installers did a wonderful job, did not stop and worked well together. They cleaned up after and I could not be happier, so glad I used them and glad I have new windows. I know it’s going to make a big difference in the summer and it add a fresh new look to my home.


Review by Bobby R.
Review: I have been living in the house I live in for going on five years now. The Master Bedroom faces south, so during the hottest times of the day I suffered unbearable heat, due to the very low grade quality of the windows that were installed in the house when it was first built. When I stood close to the windows, I could actually feel the heat seeping in through the windows, and although it doesn’t get extremely cold in Phoenix during winter months, I could feel the cold air coming through. I decided to do something about the discomfort my family and I were suffering, due to the low grade quality of the windows. I shopped around by getting three quotes on windows, and one of the companies I looked at was Payless Thermo Windows and Doors. After searching on the internet, I found their website. I found the website to be very professional, and the quality of the windows looked to be much better than the other two companies I researched, so I entered my contact info on their site requesting a quote. The next day I received a call from Randy, and immediately we had an excellent rapport with one another. Randy came to my house the next day and gave me a much more economical quote to replace my windows than the two other companies I looked into. From the time I signed the contract to do business with Randy and Payless Thermo Windows and Doors, it took a total of sixteen days, and the job was completely finished! Leo could have actually had the job completed in 14 days, but I had to reschedule a couple of days later, as my work schedule was in conflict. When it came time for the windows to be replaced, Leo and his crew were on site exactly at the time he said they would be, and it took less than five hours for the entire project to be completed. When I actually saw and had the chance to touch the windows, I couldn’t believe the high quality of the windows; Simonton Triple pane windows of the “Highest” quality. Leo and his crew did such a great job that I was total amazed beyond my wildest imagination, and my highest expectations were totally exceeded!!!! I thank God that got the opportunity to meet Randy. He is one of the nicest, and most honest people I have ever met in my life! As I mentioned earlier, Randy and I had an instant rapport with one another, and I look forward to a lifelong friendship with him.


Review by Dee
Review: I bought a new home and needed a complete set of windows and doors throughout my new home. As a result, I had multiple companies come out to give me an estimate. I can not say enough about my positive experience with the VP Randi. Randi, was extremely knowledgeable about the products and spent hours at my house explaining to me product and showing me samples. He was professional and courteous in all aspects of our dealings. Further, out of the several estimates I received Randi had the best price by a landslide compared to the competitors for the exact same product. I ultimately ended up not getting my windows from Payless Thermo because to do the entire house was extremely expensive and I went with a box store so I could open a credit card and finance it. However, I felt compelled to write a review because of the outstanding customer service and responsiveness I received from this business. Thank you Payless Thermo!